Warranty

WARRANTY INFORMATION

Desk Bases (Electric & Crank)
The unDesk offers the best desks around and we back them up with a great warranty too. All desk bases come with a 5-year comprehensive warranty on all metal components, and a 2-year warranty on all electrical components, which include the motor, controller, switch, electronics and mechanisms.

Desktops (Laminate)
2-year comprehensive warranty that covers defects in materials and workmanship.

Desktops (Bamboo)
1-year comprehensive warranty that covers defects in materials and workmanship. Due to the nature of this organic product there may be slight warpage due to changes in ambient temperature and humidity levels; this warpage is consider normal and

Accessories
All accessories such as castors, privacy panels, desk dividers, cable trays, power strips, storage solutions, and case goods come with a 1-year comprehensive warranty that covers defects in materials and workmanship.

FREQUENTLY ASKED WARRANTY QUESTIONS

What if something goes wrong? In the rare event that anything goes wrong with any part of the desk base in that the warranty period, just let us know, and we’ll take care of the problem with replacement items at no cost to you. And, we’ll cover the cost of shipping them to you. Warranty free shipping does not apply for shipments outside of the United States.

When does the warranty start? The unDesk only warrants that the goods shall be free from defects in labor or material from the date of shipment as long as the original purchaser owns it; this warranty is not transferable.

How long does the warranty process take? Before The unDesk will honor any claim under this warranty, the original purchaser must give written notice no later than thirty (30) days after discovery of any defect and, in addition, must give The unDesk the right to an additional ten (10) days thereafter to inspect the product.

Can I fix the damage myself and get a credit? If a product is damaged Seller may, at its option, permit the Buyer to repair the item, in which case, Seller will issue a credit to Buyer in accordance with Seller’s repair allowance schedule.

WARRANTY EXCLUSIONS

The unDesk’s warranty in this Agreement shall not apply to damage caused under the following circumstances:

  • Damage caused during shipping (handled under separate terms)
  • Attachments to the product that are not approved by The unDesk
  • Products that were not installed, used or maintained in accordance with product instructions of The unDesk or Installer
  • Products used for rental purpose
  • Damage caused by misapplication of cleaning product
  • Natural variations in wood grain or figure or the presence of character marks
  • Changes in surface finishes due to aging or exposure to light
  • Normal wear and tear
  • Modifications to the product, including third party materials
  • Self edge chipping or peeling

WARRANTY DISCLAIMER

Seller expressly and unconditionally disclaims any and all warranties, express or implied, including but not limited to any warranties of fitness for a particular purpose or merchantability, or warranties based on oral representations from seller’s personnel or agents, affirmations, models, drawings, samples, promotional literature whether in print, on the internet or in any other format or media.

This is Seller’s sole and exclusive warranty, and Buyer waives all others. This warranty applies to U.S. and Canada only.

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