Troubleshooting

Reset Instructions – Electric Height Adjustable Desks

Are you seeing a RSr, R5T, ER1, ER2, ER7, ER8 or any other error code on your UnDesk digital keypad? Follow the directions below to perform a simple reset, which will generally fix the issue.

  1. Before beginning, make sure you’ve removed all items under your desk and that your desk is plugged in before you start the reset process
  2. From any position, press and hold the down arrow button on the Advanced 1-Touch Digital Memory Keypad
  3. Continue holding the down arrow until your desk reaches its lowest position
  4. Press and hold the down arrow again for 5 seconds or until ASR is displayed on the screen
  5. Press and hold the down arrow again until it lowers, clicks, and then raises slightly
  6. Once a height is displayed, let go of the down button; your desk has been reset
  7. If your desk uses a standard keypad, follow the same procedure
  8. You can double check that your desk reset worked. If a height is shown on the display, or if your desk moves when you press the up button, then you know the reset is complete

If this reset procedure did not fix the problem, please email us at support@theundesk.com

Version 1 Digital programable handset/controller

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